Emergency Call HandlingEnquire
When things go wrong, it is imperative that events are escalated and appropriate support is provided rapidly.
Many organisations rely on a ‘duty phone’ system, that requires a member of staff to be available, have signal, and be able manage discreet, and sensitive conversations 24/7.
Our emergency call handling service reduces your reliance on a duty phone holder. It offers the assurance that any emergencies will be handled quickly, that information will be logged and escalated swiftly and that a member of your team receives that information as soon as possible, via a phone tree.
The service separates emergency calls from non-emergency and handles them according to urgency, ensuring that the phone tree is only contacted in the event of a critical incident.
ILS staff will work with you to design your call tree and phone handling protocols to ensure they align with your crisis management procures.
ILS staff can provide expertise to a crisis management team as they manage an incident to a successful conclusion.